We all know how crucial our situation is because we are in the middle of pandemics; I can say we cannot afford any emergency situation, whether it's related to household or finances. We should be proactive in securing our assets, for instance, having them insured because we never know when unforeseen circumstances will happen. 

Cebuana Lhuillier has been a partner for my family's remittances all over the Philippines. Their branch near my area is very accessible; I also visit them for my Lazada orders, but little did I know that apart from remittances, pawning, and other assistance related to monetary, Cebuana also offers amazing insurance Filipinos will benefit from. 

Cebuana Lhuillier Insurance arm strengthens Fire Prevention call, mounts webinar with BFP

The damage of getting your house razed by fire is insurmountable; fires at home can break out anytime and anywhere and can damage livelihood, household appliances, and more. In 2018, the Bureau of Fire Protection (BFP) recorded 14,316 incidents of fire from January until December. 

This is why every March is Fire Prevention Month in the Philippines, and BFP’s campaign for this month is safety consciousness among our people every day of the year as a positive preventive approach to a problem that can be solved by more caution, vigilance, sobriety, the exercise of common sense and respect for the law.” It is a campaign that focuses on exercising vigilance at home and keeping oneself knowledgeable on the best way to protect your home and family from destruction brought about by fire. 

“Cebuana Lhuillier has always committed to being of help to the Filipinos at all times, and our call for Fire Prevention is a reflection of that, our insurance products that aim to keep our clients protected at all times is a complementary effort to our advocacy for this month,” said Jean Henri Lhuillier, President, and CEO of Cebuana Lhuillier.

PJ Lhuillier’s insurance arm, the Cebuana Lhuillier Insurance Brokers, Inc (CLIB), has also expressed its support for BFP’s campaign through the years. It has been a staunch advocate of having Filipinos insured, posting almost a 35% contribution to the total number of insured Filipinos through microinsurance. CLIB has also worked together closely with the Insurance Commission in promoting microinsurance in the country; they have settled over more than 5,300 million claims worth over Php 500 million they have serviced over 16,500 claimants. Cebuana Lhuillier Insurance Brokers’, Inc. is also the first and only ISO-certified insurance broker in the Philippines.

Also launched this month in conjunction with the Fire Prevention Month celebration is a promo dubbed “Panalo ka sa ProtectMax” where clients of the ProtectMax product of CLIB get a chance to win Php 25,000. The promo is open to all clients who will purchase 5 ProtectMax COCs; these 5 COCs are equal to the e-raffle entry. For the promo, 20 lucky raffle winners will be selected and will win Php 25,000. 

“This Fire Prevention month, it is essential to drumbeat awareness on fire safety and prevention and the importance of being protected. CLIB believes that an information and education drive is essential to ensure that everyone is well-informed against conflagration,” said Cebuana Lhuillier Insurance Brokers’ Inc., Jonathan Batangan.

For clients who are interested in keeping themselves protected without having to go to Cebuana Lhuillier’s more than 2,500 branches, they may purchase Home Insurance via the ProtectNow app or website; just log on to protectnow.com to see CLIB’s full range of products online.

They’ve also mounted the #SunogFreeWorryFree: ProtectMax Kontra Sunog webinar, which aims to emphasize the importance of being ready for untoward situations, especially fire, and the importance of having protection whenever there are threats of the conflagration.

This is the second time that I'll be posting a blog regarding bad customer service of Cebuana Lhuiller. The first one happened last 2015 when a guard from their company took my number by surprise. You may check out my blog post here.

So this incident happened earlier. I was with Ate Doll (our helper) and we were the first ones in Cebuana (Zabarte Almar Branch, the one's outside North Olympus) so we were asked by the guard if it's our first time to have transaction with Cebuana and we told him no, he handed us fill up forms with the numbers '43' and '44' so I was holding the number 43 and Ate Doll was holding the number 44. So Ate Doll was the first to finish filling up the form because I had a hard time remembering how much do I need to send. So in other words, her paper was the first on the line.


We were waiting patiently there when the teller called my name and assisted me. There were only one teller on the branch at that time. So after I was called, we were expecting that Ate Doll will be next (based ont the number on the filled up form) but to our surprise, an old lady waas served first but we perfectly understood it because she's a senior citizen but they let another lady pass and obviously she was not a senior so the lady that came in third stood up and asked what happened and Ate Doll came in the cashier and asked why was she not called yet.

So after the lady was assisted, Ate Doll was assisted but thing that made me pissed is this cashier told my Ate Doll "Dalawa lang namang yung nauna sayo" (There were only two (2) assisted ahead of you) and I was like, WHAT'S THE POINT OF HAVING A NUMBER IN THE FILLED UP FORM WHEN YOU DON'T USE IT ANYWAYS? I believe the main purpose of that number is to be organized but I believe that it's not organized at all.

Not to mention that in that specific branch, the service is too slow. I remember one time I took the payments of the shipping in my last ggiveaway, I remember I waited for almost half an hour for a 70 pesos. I was really angry because there were three (3) people in the counter but I believe two (2) are only working.

I honestly didn't want to use Cebuana as my money remmitance because of their bad service in the area. I've been using Cebuana as mode of payment when I have an online shop in Cainta but I never had bad experienc. I also tried the branch near in SM Masinag, in Almar but their service was fast. So I am just wondering why Cebuana near our subdivision is too slow?

I just couldn't believe that Cebuana Lhuillier are accepting bad customer service. I hope that they would do something about this.

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That was really unprofessional in my point of view because I know that their job description is to be approachable, friendly and hospitable (in a way) but not to the point that they will get their customer's number and text it just because you want to be "F R I E N D S" I think that's not really necessary. I didn't even had the chance to get the name of the guard because I don't really have any personal interest for him.

I will never go back to that creepy branch ever again, I don't care if I will waste 8 pesos for the jeepney fare to go to Cebuana Ever Gotesco, I don't care, it was just so creepy and so unprofessional.

I do hope that this incident will never happen again.